Wayne Goldsmith thinks most performance leaders are solving the wrong problem.

They're trying to get more OUT of people. Motivation sessions, resilience classes, offering incentives for buy-in, giving them self-help books for Christmas - that's the conventional approach to building high performance environments - let's be honest - none of it works - but we've all tried it - and usually when it's too late or almost too late.

Thirty years across Olympic programs, national federations and professional organisations taught him it runs the other way.

You can't force excellence. Greatness in organisations is grown from the bottom up - by connecting with, engaging and inspiring the people you work with.

It's not about getting the best out of people - like you're squeezing the potential "juice" out of them! It's about giving your best to them - doing your best for them - by being selfless and by building on the foundation of three immensely important words: WE - NOT - ME!

Coaching is the art of inspiring change through emotional connection - everything begins with powerful relationships focused on listening, caring, respect and empowerment.

In this episode he makes the case for high-performance coaching as experience design - and what has to change on Monday morning for leaders who accept it.